Privacy Policy
At Aura Majlis, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Company Name
- Email Address
- Phone Number
- Job Title
- Business Address (if provided)
Project Information
When you request a quotation or submit an inquiry, we may collect:
- Event details
- Budget information
- Preferred event dates
- Venue information
- Services requested
- Messages and attachments
Website Usage Information
We automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Referral website
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Respond to enquiries and quotation requests
- Provide event planning and production services
- Contact you regarding your project
- Improve our website and customer experience
- Send proposals and service information
- Provide customer support
- Send marketing communications (only where permitted)
- Comply with legal obligations
Advertising & Marketing
If you submit your information through:
- Google Ads
- Meta (Facebook & Instagram) Ads
- LinkedIn Ads
- Contact Forms
- Landing Pages
- QR Codes
- WhatsApp enquiries
your information may be used to:
- Contact you regarding your enquiry
- Prepare quotations
- Schedule meetings
- Share company portfolio and services
- Follow up regarding your request
We will never sell your personal information to third parties.
Cookies
Our website uses cookies to improve user experience.
Cookies help us:
- Remember website preferences
- Measure website performance
- Analyse visitor behaviour
- Improve marketing campaigns
You can disable cookies through your browser settings at any time.
Analytics
We may use tools such as:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- LinkedIn Insight Tag
These tools help us understand website traffic and improve our services. They collect anonymous statistical information and do not identify you personally.
Contact Forms
When you submit a contact form, quotation request, or consultation request, the information you provide is securely stored and used only to respond to your enquiry.
Email Communications
If you contact us via email, we may retain your correspondence to respond to your enquiry, provide support, or maintain project records.
You may request to unsubscribe from marketing emails at any time.
Data Sharing
We may share your information only with trusted service providers who help us operate our business, including:
- Website hosting providers
- Email service providers
- CRM systems
- Marketing platforms
- Payment providers (where applicable)
These providers are required to keep your information secure and confidential.
We never sell or rent your personal information.
Data Security
Aura Majlis uses reasonable administrative, technical, and organisational measures to protect your information from:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Misuse
While no online transmission is completely secure, we continually work to safeguard your information.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Maintain project records
- Meet legal obligations
- Resolve disputes
After this period, information is securely deleted or anonymised.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information (where legally permitted)
- Withdraw consent for marketing communications
- Request information about how your data is used
To exercise these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites.
Aura Majlis is not responsible for the privacy practices or content of external websites.
Children’s Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Aura Majlis
Email: Contact@auramajlis.com
Phone: +971 55 546 7099
We are committed to protecting your privacy and handling your information responsibly.